Here and There – Word Search Books
Last updated: 01/02/2026
1. Overview
At Here and There, we value customer satisfaction and aim to provide a transparent and fair cancellation and refund process. This policy outlines the terms under which orders may be cancelled, returned, or refunded on www.hereandthere.co.in.
2. Order Cancellation
- Orders can be cancelled only before they are dispatched.
- Once an order has been shipped, cancellation requests will not be accepted.
- To request a cancellation, customers must contact us immediately via the contact details provided on the Website.
3. Returns Eligibility
Returns are accepted only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The return request is raised within 7 days of delivery.
- The product is unused, unmarked, and returned in its original condition and packaging.
4. Non-Returnable Items
The following are not eligible for return or refund:
- Products damaged due to misuse or mishandling by the customer.
- Orders placed with incorrect delivery details provided by the customer.
- Products returned without original packaging.
5. Refund Process
- Once the returned product is received and inspected, customers will be notified of approval or rejection.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping charges, if any, are non-refundable unless the return is due to our error.
6. Replacement Policy
In cases of damaged or incorrect items, we may offer a replacement instead of a refund, subject to product availability.
7. Return Shipping
- If the return is due to our error, return shipping costs will be borne by Here and There.
- Otherwise, return shipping costs must be borne by the customer.
8. Delayed or Missing Refunds
If a refund has not been received within the stated timeframe, customers should first check with their bank or payment provider before contacting us.
9. Governing Law
This policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts of Delhi, India.
